Voice Features

Voice Calling Overview

Agent Teammate's Voice Features provide comprehensive calling capabilities integrated with your phone numbers. This system enables professional voice communications with AI-powered assistance for enhanced customer interactions.

Key Voice Capabilities

Inbound and outbound voice calling
AI-powered call assistance and automation
Professional voicemail system
Call recording and transcription
Integration with CRM for call logging
Multi-number support for team management

AI Voice Assistant

AI-Powered Features

The AI Voice Assistant enhances your calling experience with intelligent automation and support:

Automated Call Handling: AI can answer calls and handle basic inquiries
Real-time Transcription: Convert voice conversations to text automatically
Call Summarization: Generate summaries of calls for CRM integration
Smart Routing: Route calls to appropriate team members based on context
Voice Recognition: Identify returning customers and access their history
Sentiment Analysis: Monitor call tone and customer satisfaction

AI Assistant Setup

Note: AI Voice Assistant features require initial configuration and training. Contact support for setup assistance and customization options specific to your business needs.

Voicemail System

Custom Greetings

Record personalized voicemail greetings
Set different greetings for business hours
Holiday and special occasion messages
Professional voice greeting templates

Message Management

Listen to voicemails through web interface
Automatic transcription of voice messages
Forward voicemails to email
Mark messages as important or follow-up

Voice Configuration

Call Settings

Configure your voice features for optimal performance:

Call Forwarding: Forward calls to other numbers or voicemail
Business Hours: Set availability schedules for call handling
Call Recording: Enable automatic recording for training and compliance
Caller ID: Configure how your number appears to recipients
Hold Music: Customize on-hold experience for callers
Call Routing: Set up rules for incoming call distribution

Call Analytics

Performance Tracking

Monitor and analyze your voice communication performance:

Call volume and duration statistics
Peak calling times and patterns
Missed call tracking and follow-up
Customer satisfaction metrics
AI assistant performance analytics
Cost analysis and optimization suggestions

Best Practices

Voice Communication Guidelines

Professional Greetings: Use clear, professional voicemail messages
Response Time: Return calls promptly, ideally within 24 hours
Call Quality: Ensure good connection and clear audio
Documentation: Use call notes and CRM integration effectively
Privacy: Follow regulations for call recording and data protection
Training: Regular team training on voice communication skills

Common Voice Tasks

Task	Steps	Frequency	Notes
Set Up Voicemail	Voice Settings → Voicemail → Record Greeting	Initial setup	Test recording quality
Configure AI Assistant	Voice Settings → AI Features → Enable	One-time setup	Requires training period
Review Call History	Call Logs → Filter by Date/Number	Weekly	Check for missed calls
Update Business Hours	Voice Settings → Availability → Edit Hours	As needed	Affects call routing
Export Call Analytics	Analytics → Voice Reports → Export	Monthly	For performance review